State: Florida City: Seminole Clear all filters (5 of 76 reviews match)
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American Power and Gas in Seminole, Florida - Great overall experience

5.0
Details
The employees I interacted with were very nice and professional. I really enjoyed working with them.
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1 comment
Anonymous
#1750327

You work for APG or you never looked at the rate

Review
#1620890 Review #1620890 is a subjective opinion of poster.
Pros
  • Great customer service
  • Great to work with
  • Green energy
Reason of review
Exactly as described/ advertised

American Power and Gas in Seminole, Florida - A promised rebate check and way overcharged!

I was contacted by American Power & Gas that we have a rebate check. After a month or two with them as our suppliers they switched us to the "green program" which we had never agreed to, so they switched us back. After another two months they charged us $.12 KH and then the next month it is $.16! I called to see what is going on and they said "Oh, you have a variable rate." There was no offer to remedy the situation. I have no idea why I ever would have agreed to something so absurd if they would have told me that right away!
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2 comments
Anonymous
#1586070

Looking into changing suppliers. So glad I read these reviews. Definitely will not use this provider.

Anonymous
#1563132

I was just contacted by this company and they made it sound good ,until they got to variable rate . I was skeptical so I told them I’d do my research and get back to them . After the reviews I read I think I’m staying with my fixed rate .

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Review
#1170852 Review #1170852 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
American Power and Gas's reply to:

American Power and Gas in Seminole, Florida - Rudest phone call I have had in a long time.

Thank you very much for taking the time to bring this to our attention.  We are sorry for the experience you have had with a representative from American Power and Gas and it is simply not okay with us. We would like to minimally place your number on our DNC list and would appreciate the opportunity to hear more about your experience. Unfortunately, we believe our attempts to reach you have been unsuccessful. Would you please contact our Customer Service directly at 1-800-205-7491 or at customerservice@goapg.com? We look forward to hearing from you soon.
Review
#1049376 Review #1049376 is a subjective opinion of poster.
Cons
  • Disrespectful
  • Pushy
  • Hostile
Reason of review
Poor customer service
1.0
Details

A representative from this company called the office I work at. Without even saying hello or introducing himself he blurts "I need to speak to the owner right now." This is a large company and the owner is certainly not in my office.

He then demanded that I give him the number to the owner immediately, and was very nasty when I told him I was not authorized to give him that information. Here's a tip.

If you are trying to sell something to somebody, don't be disrespectful and obnoxious. The tone was so nasty that if it had been in person, I might have hit the guy.

American Power and Gas's reply to:

American Power and Gas in Seminole, Florida - Extra Bill

Thank you for bringing your billing concerns to our attention. Based on the text of your review, it sounds as though you were in the middle of a billing cycle when cancellation was processed on your account. We would like the opportunity to discuss this with you and fully resolve your upset, as well as answer any questions you may have. Please contact Customer Service at 1-800-205-7491 or at customerservice@goapg.com. Thank you and have a wonderful day!
Review
#1005346 Review #1005346 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details

I don't know what is going on. We closed the account and I received a bill from aep for $44.00 then weeks later i receive another bill from American for $70.

I thought the $44 was the final bill. American says it is for supply chgs. The account is closed, why do I have supply chgs. Also, they called me every week about joining their green program.

Sure glad I didn't do that. These people are scammers. Should never have switched to them in the first place. After I switched, they never stopped bugging me.

They were like telemarketers.

And I have gotten more calls from other companies since I switched to them so, they must sell your info over and over. They need to be shut down because they are taking a lot of money from a lot of people.

American Power and Gas's reply to:

American Power and Gas in Seminole, Florida - Biggest SCAM American Power & Gas

Thank you for leaving a review for American Power & Gas. We would appreciate the opportunity to further look into your billing details and would like to discuss a resolution for your concerns. Unfortunately, we believe our attempts to reach you have been unsuccessful. Would you kindly contact Customer Service at 1-800-205-7491 or email us at customerservice@goapg.com ? Simply leave the preferred phone number and timeframe and one of our representatives will reach out to you within 24 hours.  Thank you again and we look forward to hearing from you!
Review
#969341 Review #969341 is a subjective opinion of poster.
Cons
  • Pump and dump scam
Reason of review
Pricing issue
Loss
$2000
Preferred solution
Full refund

American Power & Gas called me to reduce my electric and gas bill last April. For two months they lowered my rate by .02cents/KH for the next 5 months they overcharged me by .06 before I caught on.

I called them, I told them the situation and I asked them how they will remedy the situation. The customer service rep said they can't do anything for the last five months, but to make up for the last 5 months and seeing how upset I was they offered to lower my current .13 rate to .11, how nice of them. I had several quotes today not for 2 months but for a year that would lower the rate to .07.

So they way I figure it, they being fair is still 50% more than you can get at other providers. Please do not use them for Electricy Power or Gas they are a rip off.

Contact American Power and Gas Customer Service

Mailing Address:
American Power and Gas
10601 S Belcher Rd
Seminole, Florida 33777
United States
Phone:
(888) 815-6971
All American Power and Gas Contacts