American Power and Gas Reviews and Complaints
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American Power and Gas - Very sneaky
I got an $1155.00 electric bill this month and said wow. I looked at the whole bill and at the bottom wouldn't you know it there is american power and gas as my supplier. I cancelled them 2 years ago but somehow they seemed to wiggle their way back on, no idea how but lo and behold there they were. I called them 32 times before I was able to get ahold of someone. I explained to them the situation and all I got from them was oh we are sorry, we will refund you $ 33.56. Man what a bunch of swindlers. Stay away from these people
Review
Reason of review
Bad quality
American Power and Gas in Largo, Florida - Liars and scam artists
These people offer you and practically push you to sign up with them and they’re “low rate” and rebate check without mentioning the rates will sky rocket after a few months. I ended up paying triple what I was and it’s very hard to cancel. Just called to cancel last week and I’m going to be more pissed if it doesn’t go through! Stay away
Review
Reason of review
Problems with payment
American Power and Gas in Saint Louis, Missouri - Blocked them after reading bad reviews
After falling for a hard sell, I read reviews and decided to cancel. Not only did I cancel with APG, I called my utility and they placed a block on my three accounts. They also told me that they gave never seen a third party supplier who saved customers money. Buyer beware!
Review
American Power and Gas in Greensburg, Pennsylvania - Aggressive and rude.
We are a church. Called three times in a row. First, no message, no one there. Next call, a woman and wanted to know our treasurers phone number. I told her she would have to put something in writing and send it. Would not tell me what she was calling about. Told her to have a good day and I hung up. She called me again:. Same scenario except this time she told me: "listen, I am calling a church and you are being snippy and rude". Oh boy! Then I did say goodbye and hung up! Did not call back.
Review
American Power and Gas
Do not trust what they say. They call constantly saying they will give $50 discounts per month on each electric and gas. It does not matter they still cost more than PSEG. They will also say that you can cancel at any time. Sure you can cancel at any time but they will not tell you that it takes at least 3 months for them to cancel and switch back to PSEG or whatever else you were using and in the meantime you are still paying their exorbitant prices. Yes you can sign up and they will have you with their company immediately but when you want to quit them it takes forever and a load of money out of your pocket. Just don't do it!!! Trust me.
Review
Reason of review
Pricing issue
American Power and Gas in Seminole, Florida - Great overall experience
The employees I interacted with were very nice and professional. I really enjoyed working with them.
1 comment
Review
Pros
- Great customer service
- Great to work with
- Green energy
Reason of review
Exactly as described/ advertised
American Power and Gas - Total harassment from Dunedin Florida and Toledo Ohio numbers.
This has been going on since June 18. Total of 12 calls and they were told NO on the first ones.
Review
Reason of review
Poor customer service
American Power and Gas in Chillicothe, Ohio - RIP OFF!
My gas bill doubled from 39 cents to 79 cents! Needless to say I am in the process of switching companies NOW. Never fall into their money back and best price BS. Not a happy customer when a bill goes from 230 to 500 for month!
Review
Reason of review
Pricing issue
Preferred solution
Price reduction
American Power and Gas in Scranton, Pennsylvania - BEWARE OF THEM!
When this company American power and Gas called they were very pushy and promised that they had lower rates and offered a rebate.......Like everyone I thought I could have a savings.They stated the commodity charge was lower than our provider. However it was a lie ! It was much higher than my supplier ! The first bill I received was double of what I ever paid and I called immediately to cancel. I received a letter from UGI that they were once again my supplier but then the next bill I received is that American power and gas is still my supplier! And my bill reflected anther charge to American power and Gas. Again a high bill! I want them cancelled! I am filing a complaint to PUC and report what they are doing. They lie directly to the consumer, I will attest to that.At no time did I have a lower bill . In fact I had the highest bills ever since I purchased my home! And it appears they are ignoring my demand to cancel their service!
1 comment
Review
Reason of review
Pricing issue
American Power and Gas - Over priced by double
horrible horrible service, I try calling to have bill explained and have been on the phone listening how they want to sell me car insurance, service repair warranty, hearing loss hearing aids, no one has attempted to listen to my concern.
Review
Reason of review
Poor customer service
Loss
$5000
Preferred solution
Full refund
DO NOT CHANGE TO AMERICAN POWER AND GAS
they promised lower prices and did not deliver. They also promised I can cancel at any time but they never tell you that when you cancel that it takes 2 months to change back to PSE&G and in the mean time you are still paying their exorbitant prices. they may tell you that you are paying less than PSE&G but they never tell you about the addition money that they add on that more than doubles the prices you were previously paying. Do not change, you will be sorry, like I am.... I also just noticed that I payed my bill last month on time but a day later the money was returned to my account and now they are charging me a late fee.. this is ridiculous. anything to squeeze more money out of you.
Review
Cons
- Cancellation policy
Reason of review
Pricing issue
Preferred solution
Full refund
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You work for APG or you never looked at the rate