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Testimonial

American Power and Gas - Thank you for your help!

I want to thank Lane for getting back to me when he said he would and was honest and resolved my issue. As you can imagine, I was very upset and my wife was very upset with me when she was comparing the bills for the past 10 months. Thank you for your help! - Paul
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Review
#1332065 Review #1332065 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Wonderful as far as I am concerned

I truly appreciate Tiffany’s help with this matter. I am very happy that she was able to resolve my concern and she has been wonderful as far as I am concerned. Thank you, I truly appreciated the help and she was very kind and very helpful! – Grace
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Review
#1332063 Review #1332063 is a subjective opinion of poster.
Reason of review
Good customer service
American Power and Gas's reply to:

American Power and Gas - Constant Harrassing Phone calls

Dear Ms. Yost, Thank you so much for taking the time to bring this to our attention. We do sincerely apologize for any upset our solicitation may have caused and we have launched an investigation into this matter. This is not something we want to hear and will correct any situation that needs handling. We have added the number you provided, 6103754919, to our internal DNC list. Please allow 24 hours, at the most, for this to be updated. If you have any further numbers that need to be added, we would be more than happy to take care of those for you, as well. You can reach us directly at customerservice@goapg.com. Again, our sincerest apologies and thank you again for bringing your experience to our attention.
Review
#1179224 Review #1179224 is a subjective opinion of poster.
Cons
  • Disrespectful
  • Hostile
  • Rude pushy sales staff
Reason of review
Harrassing phone calls
Preferred solution
STOP CALLING!!!!!
1.0
Details

I've been dealing with these phone calls for years now. You tell them not interested and hang up and they call you right back and get hostile.

I told the last one if they called again I would be reporting them. They always try to tell you they are with Met-Ed but when you actually confront them they admit to being American Power and Gas. He tried to tell me we were already customers because he had our account number but I know better. We made the mistake of using them several years ago and now they won't leave us alone.

Telling them to take you off their call list doesn't work. The calls always come from (610) 413- XXXX.

American Power and Gas in Seminole, Florida - A promised rebate check and way overcharged!

I was contacted by American Power & Gas that we have a rebate check. After a month or two with them as our suppliers they switched us to the "green program" which we had never agreed to, so they switched us back. After another two months they charged us $.12 KH and then the next month it is $.16! I called to see what is going on and they said "Oh, you have a variable rate." There was no offer to remedy the situation. I have no idea why I ever would have agreed to something so absurd if they would have told me that right away!
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2 comments
Anonymous
#1586070

Looking into changing suppliers. So glad I read these reviews. Definitely will not use this provider.

Anonymous
#1563132

I was just contacted by this company and they made it sound good ,until they got to variable rate . I was skeptical so I told them I’d do my research and get back to them . After the reviews I read I think I’m staying with my fixed rate .

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Review
#1170852 Review #1170852 is a subjective opinion of poster.
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution
Testimonial

American Power and Gas - Thank you with getting my request handled

Thanks again so much. My customer service rep worked with me over a week to make sure I was taken care of. He stepped up and got it done! Very polite and excellent service! Most Supervisors don’t come on the phone right away, so thank you with getting my request handled! Eric
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Review
#1171571 Review #1171571 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Thank you!

I appreciate you taking time to review my rebate checks with me. Thank you very much, you have helped! Gerald
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Review
#1171569 Review #1171569 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Very Helpful

Customer Service was very helpful when they explained how to get my bill adjusted due to my estimated reading from PSEG. Mrs. Angle
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Review
#1171566 Review #1171566 is a subjective opinion of poster.
Reason of review
Good customer service
American Power and Gas's reply to:

American Power and Gas - Remove from your calling list

Dear Sir or Madam,

We reviewed your post and placed your telephone number on our DNC list. We apologize for any intrusion our solicitation may have caused. Should you have any further numbers you would like us to remove, please contact Customer Service at 1-800-205-7491 or at customerservice@goapg.com, and your request will be handled promptly. Thank you, and have a wonderful day!
Review
#1107944 Review #1107944 is a subjective opinion of poster.

They continually call. We have asked them to stop calling.

They keep calling back. Today was 4 times in a row within minutes.

Take us off your calling list. 607-936-9911 {{Readacted}}

Testimonial

American Power and Gas - Happy customer

I want Tatiana’s boss to know she has renewed my faith in American Power & Gas. I ran a call center for a number of years and I can tell she wasn’t afraid to take responsibility and make me happy customer. I can tell she went the extra mile to represent her company and I commend her for that! She went out on a limb for me and I appreciate that. - Bonita
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Review
#1106348 Review #1106348 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Thanks for getting back to me so quickly

I called Customer Service and spoke with Tiffany. My utility company gave me a new account number so I wasn’t sure if I was going to get my rebate check or not. She called me back and said even though I was short a month, her company would honor the agreement and issue the rebate, and she gave me the amount. I really appreciate it and it shows the integrity of American Power & Gas. Thanks for getting back to me so quickly. – Albert
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Review
#1106351 Review #1106351 is a subjective opinion of poster.
Reason of review
Good customer service