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Testimonial

American Power and Gas - Keep up the good work

Thank you very much Cassandra! I appreciate your services. Keep up the good work and I wish you all well! - Mr. Patel
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Review
#1332077 Review #1332077 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Explanations and assistance!

I am very appreciative of the Customer Service Cassandra provided. I have a better understanding how everything works and I thank her very much for the explanations and assistance! – Jennifer
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Review
#1332075 Review #1332075 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - I truly appreciate Cassandra going the distance with me

I appreciate this a lot and the assistance with speaking with the utility. I am on oxygen at night and cannot lose my electricity, I truly appreciate Cassandra going the distance with me. I thank you very much, I really appreciate it a lot! – Thomas
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Review
#1332074 Review #1332074 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Great assistance to me

Tatiana was of great assistance to me and I am very satisfied. Thank you so much!!! - Tina
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Review
#1332069 Review #1332069 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Thank you for your help!

I want to thank Lane for getting back to me when he said he would and was honest and resolved my issue. As you can imagine, I was very upset and my wife was very upset with me when she was comparing the bills for the past 10 months. Thank you for your help! - Paul
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Review
#1332065 Review #1332065 is a subjective opinion of poster.
Reason of review
Good customer service
Testimonial

American Power and Gas - Wonderful as far as I am concerned

I truly appreciate Tiffany’s help with this matter. I am very happy that she was able to resolve my concern and she has been wonderful as far as I am concerned. Thank you, I truly appreciated the help and she was very kind and very helpful! – Grace
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Review
#1332063 Review #1332063 is a subjective opinion of poster.
Reason of review
Good customer service
American Power and Gas's reply to:

American Power and Gas - Constant Harrassing Phone calls

Dear Ms. Yost, Thank you so much for taking the time to bring this to our attention. We do sincerely apologize for any upset our solicitation may have caused and we have launched an investigation into this matter. This is not something we want to hear and will correct any situation that needs handling. We have added the number you provided, 6103754919, to our internal DNC list. Please allow 24 hours, at the most, for this to be updated. If you have any further numbers that need to be added, we would be more than happy to take care of those for you, as well. You can reach us directly at customerservice@goapg.com. Again, our sincerest apologies and thank you again for bringing your experience to our attention.
Review
#1179224 Review #1179224 is a subjective opinion of poster.
Cons
  • Disrespectful
  • Hostile
  • Rude pushy sales staff
Reason of review
Harrassing phone calls
Preferred solution
STOP CALLING!!!!!
1.0
Details

I've been dealing with these phone calls for years now. You tell them not interested and hang up and they call you right back and get hostile.

I told the last one if they called again I would be reporting them. They always try to tell you they are with Met-Ed but when you actually confront them they admit to being American Power and Gas. He tried to tell me we were already customers because he had our account number but I know better. We made the mistake of using them several years ago and now they won't leave us alone.

Telling them to take you off their call list doesn't work. The calls always come from (610) 413- XXXX.

Testimonial

American Power and Gas - Made me feel at ease

Rhonda was so helpful and nice with this process. The reassurances she provided me made me feel at ease. Thank you for such a wonderful operator! – Judy
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Review
#1343164 Review #1343164 is a subjective opinion of poster.
Reason of review
Good customer service
American Power and Gas's reply to:

American Power and Gas - Scammers is right

Thank you so much for providing feedback and alerting us about your experience. We believe we have resolved your concerns already, however, if this is not the case or if you have any further questions, please contact Customer Service at 1-800-205-7491 or at customerservice@goapg.com. Thank you again for contacting us and have a wonderful day.
Review
#1021738 Review #1021738 is a subjective opinion of poster.
Pros
  • Service if they gave me what they told me they would
Cons
  • Customer service that does not return calls
  • Bait switch game
  • High rates
Reason of review
Pricing issue
Loss
$1000
Preferred solution
Deliver product or service ordered
1.0
Details

Update by user Apr 17, 2017

It has been resolved, but not adequately resolved. I finally spoke with someone who was very professional and efficient in sending us a $550 + - refund check to compensate for the misunderstanding/overcharge.

I can not mark as "fully resolved" as the amount sent was only approximately 60% of what I was owed. However, I am done dealing with them and felt some success in getting at least $550.

Update by user Mar 17, 2017

Pure and simple-they teach their sales people to say and do anything to get the account, then once they have you, they hope you will not see that they are not holding to the things they verbally told you would happen - rate doubling 6 months later and different line items disappearing on your bills.

Original review posted by user Mar 16, 2017

Just like the other reviewer - bait & switch. After an exhausting phone call and lengthy notes and analysis in August 2016, I switched my small business to them for Gas & Electric.

I was told as part of the "deal" that I would be getting rebate checks in 1 year. I was told to factor in my analysis that the "customer charge" on the bills would also be removed by the switch. I was also told that the rates are always around the rates of competitor companies. Well, they will NOT honor the removal of the customer charges, my rates have doubled after about 6 months, and I get no calls back to solve this issue.

I get, "we aren't responsible for that charge, it's impossible to remove that charge, etc....

I suppose when I go to cancel my account tomorrow, I will not get a prorated rebate because I did not stay on it for a year. Going to report them and post about them everywhere I can find.

American Power and Gas's reply to:

American Power and Gas - They fleeced my elderly father out of hundreds of dollars!

Thank you for leaving this review for American Power & Gas. We would appreciate the opportunity to further look into your billing details and would like to discuss a resolution for your concerns. If you have not done so already, would you kindly contact Customer Service at 1-800-205-7491 or email us at customerservice@goapg.com ? Simply leave the preferred phone number and timeframe and one of our representatives will reach out to you within 24 hours.  Thank you again and we look forward to hearing from you!
Review
#1019398 Review #1019398 is a subjective opinion of poster.
Cons
  • Bait and switch scam
Reason of review
Pricing issue
1.0
Details

This company is a bunch of scammers! They call you with lofty promises of lowering your monthly bills, they talk a good game about how much money you will save and they even entice you with the incentive of getting a 25% rebate at the end of the year.

Sounds great, right? Don't be fooled! After my father switched to them, his rates nearly TRIPLED!! By the time we noticed what was happening, 6 months had passed and he was saddled with paying off exorbitant bills that he cannot afford on his fixed income!

They should be ashamed of themselves for taking advantage of consumers like this! Even after we disconnected and went back to our previous supplier, they kept calling and trying to trick us into coming back, in spite of the fact that we had requested that they put us on their 'Do Not Call' list.

They violated this many times, and I reported them to the FCC. Stay away from this company, they are scam artists!