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Thank you so much for providing feedback and alerting us about your experience with one of our enrollment representatives. We take consumer feedback very seriously and believe it is one of the most important resources we have to improve our quality of service. We would...
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Company wrote 0 public responses to the review from Jun 15, 2017.
#1061455
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Thank you for leaving this review for American Power & Gas. We would appreciate the opportunity to further look into your billing details and would like to discuss a resolution for your concerns. If you have not done so already, would you kindly contact Customer...
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Company wrote 0 public responses to the review from Mar 10, 2017.
1.0
#1019398
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Testimonial

American Power and Gas - Happy customer

I want Tatiana’s boss to know she has renewed my faith in American Power & Gas. I ran a call center for a number of years and I can tell she wasn’t afraid to take responsibility and make me happy customer. I can tell she went the extra mile to represent her company and I commend her for that! She went out on a limb for me and I appreciate that. - Bonita
Company wrote 0 private or public responses to the review from Sep 18, 2017.
#1106348
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American Power and Gas - Thanks for getting back to me so quickly

I called Customer Service and spoke with Tiffany. My utility company gave me a new account number so I wasn’t sure if I was going to get my rebate check or not. She called me back and said even though I was short a month, her company would honor the agreement and issue the rebate, and she gave me the amount. I really appreciate it and it shows the integrity of American Power & Gas. Thanks for getting back to me so quickly. – Albert
Company wrote 0 private or public responses to the review from Sep 18, 2017.
#1106351
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Thank you so much for alerting us about your experience with one of our enrollment representatives. We take consumer feedback very seriously and believe it is one of the most important resources we have to improve our quality of service. We sincerely apologize for any...
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Company wrote 0 public responses to the review from May 30, 2017.
1.0
#1053763
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American Power and Gas - Great customer service

The customer service rep that handled me did an exemplary job. The company should be very happy to have employees like him. He did a marvelous job and went far above what most people do, and I certainly appreciate that. He delivered results faster than I expected. – Bill
Company wrote 0 private or public responses to the review from Sep 18, 2017.
#1106350
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American Power and Gas - Easy to reinstate

Rick made me feel comfortable to be with American Power & Gas. I was switched from his company accidentally and he made it easy to reinstate without taking up too much of my time. He also made sure I was enrolled in the options that made the most sense for my accounts. – Anita
Company wrote 0 private or public responses to the review from Sep 15, 2017.
#1106343
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Thank you for leaving a review for American Power & Gas. We would appreciate the opportunity to further look into your billing details and would like to discuss a resolution for your concerns. Unfortunately, we believe our attempts to reach you have been unsuccessful....
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Company wrote 0 public responses to the review from Jun 22, 2017.
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American Power and Gas - Helpful customer representative

Tiffany was the most helpful rep I spoke to. I called to find out when my rebate checks would be sent out and she told me everything I needed to know. – Kenneth
Company wrote 0 private or public responses to the review from Sep 15, 2017.
#1105644
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American Power and Gas - I received very swift service

I received very swift service and good customer service when I called them to reissue my rebate check. – Dave
Company wrote 0 private or public responses to the review from Sep 15, 2017.
#1105645
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